Store Policy

All toys are made to order - please allow up to a week for your order to ship. During busy times - like the holidays - processing time may vary. If your order is time sensitive, please contact us.

Shipping is limited to the United States & Canada. Please contact us for other international orders!

*** Processing and shipping times may vary due to COVID 19 *** 


Due to the nature of our products, all sales are final. We do not accept returns or exchages.


All products from Portland Toy Company are covered under our manufacturer’s warranty.  If you receive your toy and believe it is defective due to manufacturer error, please contact us at within 14 days of delivery to arrange a replacement.